When a cyber incident strikes, two things make the biggest difference in preventing or reducing a claim: speed of response, and access to the right guidance. But for most personal and commercial policyholders, especially those without in-house expertise, this can be a daunting and confusing moment. Knowing who to call and what to do in those first critical minutes can be the difference between a near-miss and a costly claim.
We’ve all been in a situation where we’ve had to make a stressful phone call — whether it’s to a doctor, a lawyer, or even a plumber in an emergency. You need help fast, and you need to feel confident that the person on the other end of the line understands what you’re going through. Cyber support is no different. That human element — empathy, clarity, and cultural relevance — is just as important as technical knowledge.As the cyber insurance market matures, the expectations of policyholders are changing. It's no longer just about providing comprehensive cover at the right price — insurers are now expected to deliver meaningful support before, during, and after a cyber incident. With threat actors becoming faster, smarter, and more opportunistic, policyholders are demanding tools and services that can help them stay protected in real-time.
And while cyber threats may be global in scope, the people affected by them are local. That means insurers and their partners need to think carefully about how they support customers across different regions — not just with technology, but with advice that’s timely, culturally relevant, and easy to understand.
Language plays a huge role in that experience. You wouldn’t call a lawyer in another country to deal with a legal issue at home, so why would cyber response be any different? While threats and investigation processes may share similarities across borders, the way people communicate, process information, and navigate risk varies by region. Delivering support in a policyholder’s native language, with awareness of local context, dramatically improves the likelihood of a positive outcome.
Local Support, Global Scale
That’s why we’ve invested heavily in building a multilingual cyber risk advisory helpline and first notification of loss (FNOL) service — designed to provide clear, expert guidance to policyholders around the world when they need it most.
Our helpline currently supports English, Finnish, French, Dutch, Spanish, German, Tagalog, and Turkish, with more languages being added as our global partnerships expand. If you have a project that requires support in a language not listed, just let us know — our international team is growing, and we’re always open to exploring how we can support your customers in their local dialect.
But it doesn’t stop there. Our software solutions are also available in over 10 languages, with more on the way. If your clients need a translated version of our platform tailored to their region, we can help.
By combining human-led multilingual support with globally scalable software, we’re helping insurers deliver a better claims experience, reduce confusion during high-stress incidents, and ultimately prevent losses before they happen.
Because no matter where your policyholders are in the world, they deserve to feel supported, understood, and protected.